Tourism software for theme parks

Tour operator software: Booking and packaging for theme parks and attractions

As an operator of amusement parks or similar attractions, increase your sales by selling your customers additional services in a booking in addition to just a ticket. Our systems offer extensive functions that optimally support the unique requirements of your market.

• Pacific – a web-based reservation system
• Internet Booking Engine – a powerful IBE for online booking
• Emerald – a Customer Relationship Management system

Whether Pirate City or Knight's Castle …

Have you already booked tickets on vacations.legoland.com? Were you offered additional services such as accommodation, parking, themed meals, etc.? If so, you have already used our Internet Booking Engine and our Pacific software program behind it. Depending on the customer profile, our booking system compiles an attractive offer package based on the customer profile and presents it to your customer on your website. All this with just a couple of clicks. To offer the widest range of products, Pacific integrates both your services and those of external partners. Thus, the offer portfolio is diverse, and there is something in every price category.

Additional Merlin Entertainment parks and attractions are very interested in setting up the ISO reservation platform. This interest is a true testimony of the excellent work the Merlin & ISO teams have delivered in the past. Please keep up the great work. I am sure further rollouts will be a success, too.

Rebecca Maccario

Head of Short Breaks and Global Platform Development, Merlin Entertainments Limited

Web-based booking system for theme parks and attractions

Pacific is your hub, where all services can be managed and booked. We can connect it online to your ticketing system and other booking systems of external service providers (e.g. for hotels, transfers, even flights). Your customers book all offered services directly in the underlying systems – without any manual reworking on your part. You can also manage and sell your own services in Pacific.

Simple, secure billing

To make payment as easy and secure as possible for your guests, all common payment methods can be integrated – from credit cards to PayPal. For our Pacific customers we cooperate with Telecash (Germany) and Adyen (USA) as well as various other payment providers. The billing takes place directly at the providers via a PCI DSS-secured page, so that payment data does not have to be stored in our system.

Pacific is steadily being developed further. We are currently working on the connection to Qsmart, a smartphone app (iOS, Android) for Express Pass tickets. Thus special guests at the park can enjoy preferred access simply by pulling out their mobile phone.

Thanks to ISO’s Pacific, we can now sell our entire range of products, along with various amenities, online to our end customers.

Hans Aksel Pedersen

former Managing Director, LEGOLAND Parks

More info on Pacific - Solution Suite for Travel Providers

Content Management and Internet Booking Engine

We use the content management system Magnolia for the administration of the description texts, pictures of the locations and videos. Magnolia is a cost-efficient open source solution, which we are successfully using together with Pacific. Magnolia Core does not require any licensing costs, yet covers a wide range of possibilities:

• multi-channel, voice and site features
• personalize special offers for a better customer experience
• a scalable, solid Java platform
• ready of integration and future-proof

Using Magnolia, we also create your individual website and Internet Booking Engine (IBE). You can present your entire product range in an attractive way while making it bookable online – all in a few simple steps. This lets you sell all products and services in your desired languages and currencies.

Internet Booking Engine

Customized offers

Every customer is different, making individual offers necessary. For this purpose we offer you the Customer Relationship Management system Emerald. Emerald evaluates customer profiles based on rules that you define. This allows you to create targeted marketing campaigns to provide each customer with the matching offer based on their profile. Thus new customers become enthusiastic “regulars”.